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FAQ

SHIPPING & DELIVERY

Items that are listed here are ready to ship. Once payment is processed, domestic orders will ship within 3-5 business days, unless fast shipping is requested  at checkout. Please note, shipping may be faster, but the 3-5 day window is guaranteed. 

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If a custom order is made, a deadline will be determined and agreed upon prior to beginning the order. There will be full communication to ensure a happy customer!

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RETURNS

Since each item being sold is handmade, it is possible that there are slight variations in size and color. Due to these variations, returns will not be accepted.

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However, if there is an issue with the construction of the item, such as a button falling off or ends not being woven in, we will be happy to exchange the item for a new one. 

 

Please do not hesitate to contact us, so we can be sure to make your purchase run as smoothly as possible.

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TRACKING YOUR ORDER

Orders will be shipping once payment is received through PayPal. Once a shipping label is made, you can track your package through the PayPal site.

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100% SECURE ORDERING 

Since we use PayPal at checkout, both customer and seller are protected through PayPal's online policies. 

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PRIVACY POLICY

Your information will be used for our store purposes only. We will not sell or distribute your information to any outside sources. 

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